---
title: Customer Service Charter
date: 2022-10-26T14:26:00+11:00
author: Private Forests Tasmania
canonical_url: "https://pft.tas.gov.au/customer-service-charter"
section: Site Content
---
1. [Private Forests Tasmania](/)
2. [About](https://pft.tas.gov.au/about)
3. [About](https://pft.tas.gov.au/about-pft)
4. Customer Service Charter
 

#  Customer Service Charter 

Our staffing standards

 

 

 

 

 

 

This Customer Service Charter sets out the standards Private Forests Tasmania expects all staff to adhere to when engaging with stakeholders and members of the public.

PFT is an independent statutory authority with a legislated role to facilitate and expand the development of the private forest resource in a manner which is consistent with sound forest and land management practices.

At PFT, we strive to satisfy and meet the expectations of our stakeholders.

We value your feedback. It provides us with information that helps us to refine and improve our service.

By telling us when you have received excellent customer service and what we got right, it helps us to recognise the efforts of our people and to ensure we replicate best practice across PFT.

**- Dr Elizabeth Pietrzykowski, PFT Chief Executive Officer**

 

 

 

 

 ![PFT060825 303](https://pft.tas.gov.au/volumes/images/_1500xAUTO_scale_center-center_80_none/148717/PFT060825-303.webp) 

 

 

 

 

 

 

  [ #### PFT Customer Service Charter 2026

161.3 KB

 

  

 ](https://pft.tas.gov.au/volumes/images/PFT-Customer-Service-Charter_2026.pdf)