Customer Service Charter

Our staffing standards

This Customer Service Charter sets out the standards we expect all staff to adhere to when dealing with members of the public in day‐to‐day communications.

Private Forests Tasmania (PFT) is a government authority with a legislated role to facilitate and expand the development of the private forest resource in a manner which is consistent with sound forest and land management practices.

At PFT, we strive to satisfy and exceed the expectations of our stakeholders.

We value your feedback. It provides us with information that helps us to refine and improve our service.

By telling us when you have received excellent customer service and what we got right, it helps us to recognise the efforts of our people and to ensure we replicate best practice across PFT.

- Elizabeth Pietrzykowski, PFT chief executive

Elizabeth Pietrzykowski